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COVID-19 & METRICON'S BUSINESS OPERATIONS

We remain as committed as ever to helping you build with confidence.
 

Last updated: 9 November 2020

COVID-19 restrictions are easing, with third step restrictions now applicable across Victoria. But because the virus is still very much with us, the State of Emergency has been extended until 6 December meaning there are still some temporary changes in place for the way Metricon conducts its business.

Existing customers:

We remain very confident that this will have very little impact on your build, whatever stage it is at and of being able to complete your home as agreed in your building contract. However, should you have any queries about your new home project, please reach out to your usual Metricon contact or the Metricon Contact Centre at 1300 786 773.

Display home visits

Display homes throughout Victoria are now open to the general public. We are safely opening our displays within Government health and density quotient parameters.

If your preference is for a private appointment please call 1300 786 773 to schedule your appointment or submit your details for a chat here.

Potential customers:

Our new home advisors are providing the same quality service. At this time, you can:

  • Visit any of our display homes in Victoria
  • Take virtual tours of many of our homes online
  • Arrange a private appointment to visit any of our display homes
  • Submit an online sales enquiry
  • Telephone us to speak to a new home advisor on 1300 786 773


Studio M Selections

Our Studio M selection studios are now open.
Studio M appointments are now being scheduled to be conducted safely within Government health and density quotient parameters.

Operations

Our office-based team members are working from home with modified systems and processes and these are working seamlessly. Our teams are working to ensure all new deposits and contracts are efficiently actioned so construction can commence as quickly as possible.

Construction

Our construction teams are continuing to supervise and oversee all jobs and trades with rigorous safety guidelines in place. Our trades continue to work on-site, adhering to Metricon's COVID-19 on-site safety guidelines and the Victorian Government’s mandates, including limited trades on-site.

In the interest of public safety and as advised by the HIA, we’re asking our customers and suppliers to not visit sites unless by pre-booked appointment for presentation or settlement. Thank you for your understanding.

Supply Chain

We have the necessary products and building supplies through our long-term partners to complete all new home orders – we are not forecasting any supply chain impacts.

Service & Warranty

Under the current restrictions, critical repairs to residential premises, are allowed, where required for emergency or safety only. Please reach out to us on 1300 786 773 if you have a critical repair.

All other non-critical service and warranty visits will be scheduled when they are again permitted.

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Thank you for your patience and understanding as we continue to navigate changed business practices during the COVID-19 pandemic. We must all support each other.

We look forward to building your Metricon home so you can Love Where You Live.

Stay safe and take care,

Peter Langfelder
Director and General Manager - Victorian Housing

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