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Metricon's Response to COVID-19

As at: 25 MARCH 2020

We know you have very valid concerns about COVID-19 and what it means if you’re currently building a new Metricon home or considering Metricon as your new home builder.

At Metricon, we're doing our best to ensure our business remains steady, with your health and the health of our people and trades our number one priority.

If you are an existing customer, we are still building your new home.

If you are a potential customer, we are still taking sales and are operationally up and running to continually manage your new home project.

There are a few important things to note about our business, regardless of what stage you are at in your build journey, after the most recent Federal Government announcement on Tuesday 24 March regarding the Government's COVID-19 protection measures:

  • Our display homes are open for business by private appointment only at this time. To book a private appointment you need to call 1300 METRICON
  • Our private display appointments will adhere to rigorous social distancing protocols and hygiene measures
  • Our Studio M selection studios remain open for private appointments around the country with very tight access regulations, social distancing protocols and increased hygiene measures in place
  • Our office-based team members are dispersed across our workplaces with many working from home with modified systems and processes to allow them to work remotely and seamlessly as possible
  • Our construction teams are continuing to supervise and oversee all jobs that are currently on site
  • Our trades are continuing to work on site adopting rigorous distance and safety measures
  • We will continue to pass all deposits and preliminary contracts through our work pipeline to ensure all current new home contracts can commence construction as quickly as possible
  • We have the necessary products and building supplies to complete ALL new home orders currently underway

Existing customers:

Should you have any queries about your new home project, please reach out to your usual Metricon contact or the Metricon Contact Centre at 1300 METRICON.

We are confident of being able to complete your home as agreed in your building contract.

Potential customers:

We have established virtual meeting protocols for our new home advisors. At this time, you can:

  • Book a private appointment to visit one of our display homes by calling 1300 METRICON (if you are well and have not been exposed to someone with a Covid-19 diagnosis within the past 14 days)
  • View our homes online
  • Take virtual tours of many of our homes online
  • Submit an online sales enquiry
  • Telephone us to speak to a new home advisor on 1300 METRICON

We appreciate the uncertainty that many of you must be feeling. We remain as committed as ever to building you a home so you can love where you live. Together with the MBA, HIA and our peers, we are continuing to advocate to the federal and state governments that the Building and Construction industry remains an ongoing essential service.

Thank you for your understanding. We will provide further updates as circumstances evolve and new information comes to light.

Warm regards

Mario Biasin
Chief Executive Officer

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