1. Respect
We recognise the importance of the trust you have placed in us and the seriousness of the decision to purchase a home.
2. Knowledge
We will provide you with professional and knowledgeable staff that can apply their expertise to ensure your journey with us is a satisfying one.
3. Transparency
We understand that the building process is involved and requires making many decisions. It is a collaboration between you and Metricon. We therefore commit ourselves to proactive communication, ensuring our communication is clear, concise and accurate.
4. Simple accountability
We know that having reliable staff for you to contact is important. Our aim is to provide you with continuity throughout the journey, including coordinating meetings, documentation and approvals, on your behalf.
5. Collaboration
We recognise the importance of the trust you have placed in us and the seriousness of your decision to purchase a home. We therefore expect our staff to provide clear timelines, communicate any delays and involve you in the journey by arranging meetings and on-site inspections at set times.
6. Honesty
We commit ourselves to being honest at all times. This includes keeping you informed of timelines and any issues that may arise and seeking answers to your queries.
7. Communication
We understand your desire to be involved and kept informed of progress on your home. We commit ourselves to proactive communication and will ensure you have a contact at Metricon if your regular contact is unavailable for any reason.
8. Complaints Resolution
We will deal with complaints promptly in an honest and open manner. We will provide you with fair opportunity to discuss your issues. To allow us to deal with complaints properly, we require complaints to be submitted in writing, which we will acknowledge and action within seven business days.
9. Quality
We are committed to the quality of our homes we build and offer customers the benefit of our Metricon Quality Assurance Program. This program provides you with peace of mind by ensuring that every home is inspected by both your builder and by independent professionals.
10. Reliability
We have confidence in the homes we build. We believe in our product and so in addition to the minimum legal warranties, we provide a 25 year structural guarantee on all homes.
11. Listening
Satisfied customers are our primary goal and we welcome feedback and suggestions from our customers. We strive to continually improve what we do and encourage your feedback.
Customer First Program Manager
Metricon Homes Pty Ltd
501 Blackburn Road
MT WAVERLEY VIC 3189
Feedback: Complete our feedback form
Phone: (03) 9915 5555
