NCCP Advertising Disclaimer
Repayments of $413 per week is based on a Homeside Homeplus home loan $269,100 with an interest rate of 7.0% per annum. Example is a new home at the cost of $299,000, with customers having their own 10% deposit of $29,900 plus funds to meet legal and stamp duty costs. All loan applications subject to Bank approval.
The comparison rate based on a loan of $150,000 for 25 years is 7.16% per annum. Fees and charges may be payable.
WARNING: This comparison rate applies only to example or examples given. Different amounts and terms will result in different Comparison Rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the Comparison Rate but may influence the cost of the loan.
Dispute Resolution Communication
The following text will be provided to our clients in our information pack and posted on our web site.
Our reputation is built on matching the appropriate product(s) to the individual’s requirements. We go to great lengths to ensure satisfaction with our services and offerings. However, there may be instances from time to time, where clients may be dissatisfied with the outcomes of our consultation process. If you have a complaint about the service that we provide, the following steps or avenues for resolution are available to you.
Step 1
Most complaints arise from miscommunication and can usually be fixed quickly. So, please contact your Mortgage Consultant first and tell them about your concerns.
Step 2
We pride ourselves on the company’s reputation, and want to ensure that all concerns and complaints are fully documented, investigated and resolved in a timely manner. So, if the issue is not satisfactorily resolved within 1 working day by talking with your broker, we will apply our internal complaints process to manage your complaint appropriately. In this instance the complaint will be internally escalated to our Complaints Contact Representative. You may also contact our main office and ask to speak with our Complaints Representative directly. Contact details are:
John Dornom
501 Blackburn Road Mount Waverley Vic 3149
Phone 03 9915 5579
Fax 03 9038 4910
Contact Us
By using our internal complaints process we hope to assist you to resolve your complaint quickly and fairly. The maximum timeframe in which to provide a response to you is 45 days, although in pursuit of best practice and the reputation of our organisation, we aim to resolve these issues in a much shorter time frame.
Step 3
Although we try hard to resolve a customer’s concern in the most considerate and direct manner, sometimes it may need to be referred to a dispute resolution scheme, which is external to our organisation. Therefore, if you are not completely satisfied after the above steps have been attempted, you still have other avenues available to resolve the dispute.
This external dispute resolution process is available to you, at no cost. The details of our External Dispute resolution scheme are below:
Credit Ombudsman Service Limited
Level 6 50 Park St, Sydney, NSW 2000
Phone 1300 78 08 08
Fax 02 9267 3125
Email info@creditombudsman.com.au
Web www.creditombudsman.com.au
$1,000 deposit and no mortgage insurance required*
- * Metricon makes no warranties about the accuracy of the information provided and may alter the terms and conditions of the offer without notice.
- No mortgage insurance is only available on selected finance loans with 20 percent minimum deposit or guarantee, please discuss options with a Metricon Mortgage Consultant.